Shipping + Returns

WHAT IS YOUR SHIPPING POLICY?

Orders are processed Monday to Friday (excluding holidays) and may take up to 2 business days to process the orders before shipment. The estimated time for delivery on the cart & checkout page does not take into account these order processing days. Please add the additional 2 business days to best estimate your date of order delivery. 

OAD NEW YORK uses USPS / DHL / UPS to ship all online orders. 
At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.  

OAD  NEW YORK holds the right to refuse shipping of any order.


    WHERE DO YOU SHIP FROM?

    All orders are shipped from the OAD NEW YORK warehouse in New York.

    DO YOU SHIP INTERNATIONALLY?

    OAD NEW YORK ships worldwide!

    International customers are responsible for the duties and taxes that are required within their countries.  OAD NEW YORK cannot estimate or cover taxes or duties on international shipments.

    Please email hello@oadnewyork.com with any overseas shipping questions/concerns.

     

    U.S. SHIPPING RATES 

    USPS PRIORITY (1-7 business days) : FREE
    USPS EXPRESS  (1-3 business day): $35
     

    CANADA SHIPPING RATES 

    STANDARD (5-8 business days) : $35
    EXPRESS  (3-5 business day): $45

    INTERNATIONAL SHIPPING RATES 

    STANDARD (6-10 business days) : $50
    EXPRESS  (3-5 business day): $60

    INTERNATIONAL SHIPPING RATES
    (Purchase Under $100)

    *Including Canada
    STANDARD (6-10 business days) : $25
    EXPRESS  (3-5 business day): $40


     

    14 DAY RETURN POLICY

    We will gladly accept returns on all items (except Sample Sale, Limited Edition and any Sale Items) within 14 days from time of delivery. Items must be unworn and have all original tags attached. 

    Any item marked final sale on our website is not eligible for return, exchange or store credit regardless of size. Items marked 15% or greater are always considered Final Sale.

    Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. You will be responsible for the return shipping charge.

    Please ensure the item(s) sent back are through a traceable and/or insurable method as OAD NEW YORK is not responsible for any returned packages not received.
    Please allow up to 2 weeks for the processing of your exchange from the date we receive your package.

    HOW TO RETURN AN ITEM

    Please contact sales@oadnewyork.com with your order number along with a brief reason for your return for a Return Authorization # or for any other return inquiries
    Only orders with Return Authorization #'s will be accepted.

      All returned handbags must be securely placed within original cloth dust bag and include all accessories. Please pack your return in protective packaging for shipment. With your package, please include your packing slip that was enclosed with your purchase.

      **Please do not pack by folding top handles of PRISM style items as it causes damage to the bag and we won't be able to refund the amount to you due to the damage. Thank you. 

       

        RULES AND RESTRICTIONS

        OAD NEW YORK does not accept returns on any items purchased from any retailers other than oadnewyork.com

        We reserve the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.

        Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.

          WHO SHOULD I CONTACT IF I HAVE FURTHER QUESTIONS?

          If you have any further questions that we have not answered, please email us at sales@oadnewyork.com.

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