We gladly accept returns on all items (except Sample Sale, Limited Edition and any Final Sale Items) within 14 days from time of delivery. Items must be unused and have all original tags attached. Any item marked final sale on our website is not eligible for return, exchange or store credit. Items marked 30% or greater are always considered Final Sale.
To initiate a return, simply:
- All returned handbags must be securely placed within their original cloth dust bag and include all accessories. Please pack your return in protective packaging for shipment. With your package, please include your packing slip + any gift-with-purchase items that were enclosed with your order.
- Failure to return free gifts will result in the retail value of the gift being deducted from the return amount. If the gift was an OAD Face Mask Set, it must be returned unopened and unworn.
- OAD NEW YORK is not responsible for any returned packages not received. Please allow up to 2 weeks for the processing of your exchange from the date we receive your package. Your refund amount will be the original amount paid, minus the return shipping fee.
- We reserve the right to reject returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.
At this time we do not provide return labels for international returns. To complete a return, email email@example.com with your order number and reason for return. We will email you with a return authorization number which must be included in your return shipment. Please send your pre-paid and insured package with your carrier of choice to the address we will provide in the confirmation e-mail. To make the return faster and smoother, please email your tracking number to us at firstname.lastname@example.org so we can keep track of your return. Please be aware that original shipping costs and duties and taxes are non–refundable.